{"id":34006,"date":"2026-06-23T09:00:00","date_gmt":"2026-06-23T07:00:00","guid":{"rendered":"https:\/\/kpw.law\/?p=34006"},"modified":"2026-06-23T09:26:56","modified_gmt":"2026-06-23T07:26:56","slug":"note-on-deleted-reviews","status":"publish","type":"post","link":"https:\/\/kpw.law\/en\/note-on-deleted-reviews\/","title":{"rendered":"Note on Deleted Reviews"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull v4-pattern-hero v4-pattern-hero--post is-style-background-blend is-style-arrow has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover alignfull v4-pattern-hero__cover\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80);min-height:75vh;aspect-ratio:unset;\"><img data-dominant-color=\"c86410\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" sizes=\"auto, 100vw\" class=\"wp-block-cover__image-background wp-image-34004 size-large not-transparent\" alt=\"Hinweis zu gel\u00f6schten Bewertungen, Bewertungsportal, Pers\u00f6nlichkeitsrecht, Rechtsanwalt, Datenschutz\" src=\"https:\/\/kpw.law\/wp-content\/uploads\/Hinweis-zu-geloeschten-Bewertungen-1024x576.jpg\" style=\"--dominant-color: #c86410; object-position:48% 100%\" data-object-fit=\"cover\" data-object-position=\"48% 100%\" srcset=\"https:\/\/kpw.law\/wp-content\/uploads\/Hinweis-zu-geloeschten-Bewertungen-1024x576.jpg 1024w, https:\/\/kpw.law\/wp-content\/uploads\/Hinweis-zu-geloeschten-Bewertungen-300x169.jpg 300w, https:\/\/kpw.law\/wp-content\/uploads\/Hinweis-zu-geloeschten-Bewertungen-768x432.jpg 768w, https:\/\/kpw.law\/wp-content\/uploads\/Hinweis-zu-geloeschten-Bewertungen-1536x864.jpg 1536w, https:\/\/kpw.law\/wp-content\/uploads\/Hinweis-zu-geloeschten-Bewertungen-2048x1152.jpg 2048w\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-base-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div style=\"height:5em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-97ba1214 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--80);padding-top:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-a6a2a725 wp-block-group-is-layout-constrained\">\r\n<h1 id=\"multirow-headline-block_e8b3e35494380d8e29ba77e5f8fa9f89\" class=\"wp-block-visual4-multirow-headline\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-gigantic-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">Note<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:15%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">on deleted<\/p>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color has-gigantic-font-size wp-elements-3bcbf5b19b254aa42b451e0b9df8459f wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\"><span class=\"v4-marker-highlight-background\">Reviews<\/span>.<\/p>\n\n<\/div> \r\n<\/h1>\n\n\n<div class=\"wp-block-group has-small-font-size is-nowrap is-layout-flex wp-container-core-group-is-layout-878d3859 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0;padding-top:0;padding-bottom:0;font-style:italic;font-weight:300;text-transform:uppercase\"><div style=\"font-style:italic;font-weight:300;text-transform:uppercase\" class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2026-06-23T09:00:00+02:00\">23. June 2026<\/time><\/div>\n\n\n<p class=\"wp-block-paragraph\">from<\/p>\n\n\n<div style=\"font-style:italic;font-weight:600\" class=\"wp-block-post-author-name\">Clemens Pfitzer<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-3b99a472 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>Is a review site allowed to publish how many of your reviews you have had deleted?<br\/>Is the reference to removed reviews considered personal data, and are review sites still not required to delete it? What does this mean for companies that actively take action against negative reviews? <\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n<h2 id=\"h-worum-geht-es\" class=\"wp-block-heading\">What is it about?<\/h2>\n\n<p class=\"wp-block-paragraph\" id=\"h-uberschrift\">A private practice physician had had between six and ten <a href=\"https:\/\/kpw.law\/thema\/bewertungen-und-bewertungsportale\/\" type=\"thema\" id=\"1291\">reviews of his <\/a>practice removed from a well-known review portal within the twelve months prior to the legal dispute\u2014in each case on the grounds that the reviewer had not actually been a real patient. The portal responded by adding a note to the practice\u2019s profile. This note indicated that a corresponding number of reviews had been removed during that period following complaints. The doctor sought to have this note removed. Both the Cologne Regional Court and the Cologne Higher Regional Court rejected his request.    <\/p>\n\n<h2 id=\"h-warum-stellt-der-hinweis-uberhaupt-ein-problem-fur-den-arzt-dar\" class=\"wp-block-heading\">Why is this note a problem for the doctor in the first place?<\/h2>\n\n<p class=\"wp-block-paragraph\">Although the notice does not provide any details about the individual reviews, it makes it publicly apparent that the doctor has actively had reviews removed. This can tarnish the impression patients get from his profile, because a good average rating comes across differently when users know that some of the negative reviews have been removed at the doctor\u2019s request. The doctor viewed this as an unauthorized disclosure of his personal data and invoked his right under the law to request the deletion of this information.  <\/p>\n\n<h2 class=\"wp-block-heading\">Why doesn&#8217;t data protection law apply here?<\/h2>\n\n<p class=\"wp-block-paragraph\">In its ruling, the Higher Regional Court of Cologne finds that  <a href=\"https:\/\/openjur.de\/u\/2549671.html\">Decision of June 12, 2026 &#8211; Case No. 15 W 55\/26 <\/a>  First, it must be established that the information in question is indeed <a href=\"https:\/\/kpw.law\/en\/topics\/personal-data-in-data-protection\/\" type=\"topic\" id=\"23746\">personal data<\/a> \u2014that is, it relates to an individual identified by name. However, the law on deleting this information applies only under certain conditions, which the court has ruled do not apply in this case. <\/p>\n\n<h3 id=\"h-der-hinweis-ist-inhaltlich-korrekt\" class=\"wp-block-heading\">The note is factually correct.  <\/h3>\n\n<p class=\"wp-block-paragraph\">The doctor himself did not deny having submitted the complaints in question. The portal refers to such complaints as \u201cdefamation\u201d reports and explains in a linked informational text that this also includes cases in which a company disputes that the reviewer was ever a customer at all. The court considers this classification to be reasonable in terms of both language and content.  <\/p>\n\n<h3 id=\"h-das-portal-hat-gute-grunde-fur-die-veroffentlichung\" class=\"wp-block-heading\">The portal has good reasons for publishing this.  <\/h3>\n\n<p class=\"wp-block-paragraph\">Users of a review portal have a legitimate interest in knowing how a profile was created. An average rating in which some of the reviews were removed at the request of the company in question conveys a different message than a rating that was arrived at without such interventions. In the court\u2019s view, this interest in information on the part of users outweighs the doctor\u2019s interest in protection.  <\/p>\n\n<div class=\"wp-block-group v4-pattern-general-quote-box has-kpw-yellow-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<p class=\"wp-block-paragraph\">The number of deleted reviews may be of interest to the reader when assessing the overall picture that emerges from the reviews submitted for a business listing and from the average rating provided, and when making a comparison in this regard with other companies or freelancers\u2014particularly those who, as a rule, never contest reviews concerning them\u2014this information may well be of interest.<\/p>\n<\/blockquote>\n<\/div>\n\n<h2 class=\"wp-block-heading\">What does this mean for affected companies and freelancers?<\/h2>\n\n<p class=\"wp-block-paragraph\">The court emphasizes that the notice is worded in a factual and restrained manner. It does not appear on the profile page itself, but only when users actively click on the \u201cReviews\u201d section. The court does not view this as defamatory.  <\/p>\n\n<p class=\"wp-block-paragraph\">In practice, this means that anyone who actively and repeatedly has reviews deleted from review sites must expect that this very fact will become public knowledge. While filing a deletion complaint remains a legitimate course of action, it is not without consequences for one\u2019s public image. <\/p>\n\n<h2 id=\"h-fazit\" class=\"wp-block-heading\">Conclusion<\/h2>\n\n<div class=\"wp-block-columns v4-pattern-text-copy-half-col is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The court assumes that such notices on review sites are permissible. In reality, however, users will predominantly rate the notice negatively, even if the person being reviewed is lawfully defending themselves against impermissible reviews. As a result, the person defending themselves against impermissible reviews is effectively punished twice.    <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is also questionable whether the term \u201cdefamation\u201d is sufficiently explained in the linked informational text and is clearly recognizable to users. It is rather doubtful whether the average portal user would actually read this explanatory text before interpreting the notice.   <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--80)\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide v4-pattern-cta-box has-secondary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-0c8cea62 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-top v4-pattern-cta-box__columns is-layout-flex wp-container-core-columns-is-layout-71c143ff wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column is-layout-flow wp-container-core-column-is-layout-fb77afb0 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:0;flex-basis:60%\">\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-1931a79c wp-block-group-is-layout-constrained\">\r\n<div id=\"multirow-headline-block_f504a244556eb0238e39f52983c6ae65\" class=\"wp-block-visual4-multirow-headline alignwide\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-text-align-left has-huge-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">We are happy to<\/p>\n\n\n\n<p class=\"has-text-align-left has-x-large-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:8%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">advise you on<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">Reviews!<\/p>\n\n<\/div> \r\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9da75b5c wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\">\r\n\r\n<div class=\"wp-block-visual4-contact-modal__button\">\r\n            \r\n        <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n            \r\n\r\n<div class=\"wp-block-button v4-contact-modal-button is-style-fill\" style=\"font-style:normal;font-weight:600\" data-form-id=\"8\"><a class=\"wp-block-button__link has-contrast-color has-base-background-color has-text-color has-background has-link-color wp-element-button\">Contact form<\/a><\/div>\r\n\r\n        <\/div>\r\n        \r\n    <\/div>\n\n\n<div class=\"wp-block-buttons is-style-mobile-only is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-a768b15a wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow is-style-fill\"><a class=\"wp-block-button__link has-base-background-color has-background wp-element-button\" href=\"tel:4971141019030\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);font-style:normal;font-weight:600\">Call now!<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column v4-pattern-cta-box__columns-column--image is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-full v4-pattern-cta-box__columns-column__image\"><img decoding=\"async\" src=\"https:\/\/kpw.law\/wp-content\/themes\/kpw-law\/assets\/samples\/person-cropped.png\" alt=\"\" class=\"wp-image-23155\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is a review site allowed to publicly display how many reviews of a business have been deleted due to complaints?<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4904],"tags":[5317,6483,5273,5313,5277,5395],"thema":[4997],"rechtsgebiet":[4940],"produkt":[],"class_list":["post-34006","post","type-post","status-publish","format-standard","hentry","category-general","tag-fake-rating","tag-informative-note","tag-rating","tag-rating-portal","tag-reviews","tag-star-rating-en","thema-ratings-and-rating-portals","rechtsgebiet-data-protection-law"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Transparency Notice Regarding Deleted Reviews<\/title>\n<meta name=\"description\" content=\"Is a review site allowed to publicly display how many reviews of a business have 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