{"id":33293,"date":"2026-05-21T09:00:00","date_gmt":"2026-05-21T07:00:00","guid":{"rendered":"https:\/\/kpw.law\/?p=33293"},"modified":"2026-08-22T19:55:32","modified_gmt":"2026-08-22T17:55:32","slug":"liability-for-incorrect-ai-results","status":"publish","type":"post","link":"https:\/\/kpw.law\/en\/liability-for-incorrect-ai-results\/","title":{"rendered":"Liability for incorrect AI results"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull v4-pattern-hero v4-pattern-hero--post is-style-background-blend is-style-arrow has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover alignfull is-light v4-pattern-hero__cover\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80);min-height:75vh;aspect-ratio:unset;\"><img data-dominant-color=\"bf6717\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" sizes=\"auto, 100vw\" class=\"wp-block-cover__image-background wp-image-33291 size-large not-transparent\" alt=\"Haftung f\u00fcr fehlerhafte KI-Ergebnisse, KI-Recht, IT-Recht, Rechtsanwalt\" src=\"https:\/\/kpw.law\/wp-content\/uploads\/Haftung-fuer-fehlerhafte-KI-Ergebnisse-1024x576.jpg\" style=\"--dominant-color: #bf6717; object-position:51% 61%\" data-object-fit=\"cover\" data-object-position=\"51% 61%\" srcset=\"https:\/\/kpw.law\/wp-content\/uploads\/Haftung-fuer-fehlerhafte-KI-Ergebnisse-1024x576.jpg 1024w, https:\/\/kpw.law\/wp-content\/uploads\/Haftung-fuer-fehlerhafte-KI-Ergebnisse-300x169.jpg 300w, https:\/\/kpw.law\/wp-content\/uploads\/Haftung-fuer-fehlerhafte-KI-Ergebnisse-768x432.jpg 768w, https:\/\/kpw.law\/wp-content\/uploads\/Haftung-fuer-fehlerhafte-KI-Ergebnisse-1536x864.jpg 1536w, https:\/\/kpw.law\/wp-content\/uploads\/Haftung-fuer-fehlerhafte-KI-Ergebnisse-2048x1152.jpg 2048w\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-base-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div style=\"height:5em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-97ba1214 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--80);padding-top:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-a6a2a725 wp-block-group-is-layout-constrained\">\r\n<h1 id=\"multirow-headline-block_636fd84312fe71953f2f4c2e56ff175b\" class=\"wp-block-visual4-multirow-headline\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-gigantic-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">Liability<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:15%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">for incorrect<\/p>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color has-gigantic-font-size wp-elements-1 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\"><span class=\"v4-marker-highlight-background\">AI results<\/span><span class=\"v4-marker-highlight-background\">.<\/span><\/p>\n\n<\/div> \r\n<\/h1>\n\n\n<div class=\"wp-block-group has-small-font-size is-nowrap is-layout-flex wp-container-core-group-is-layout-878d3859 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0;padding-top:0;padding-bottom:0;font-style:italic;font-weight:300;text-transform:uppercase\"><div style=\"font-style:italic;font-weight:300;text-transform:uppercase\" class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2026-05-21T09:00:00+02:00\">21. May 2026<\/time><\/div>\n\n\n<p class=\"wp-block-paragraph\">from<\/p>\n\n\n<div style=\"font-style:italic;font-weight:600\" class=\"wp-block-post-author-name\">Clemens Pfitzer<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-3b99a472 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>What happens if an AI portal publishes false information about your company? Why even a disclaimer in the terms of use offers no protection. <\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n<h2 id=\"h-was-war-passiert\" class=\"wp-block-heading\">What had happened?<\/h2>\n\n<p class=\"wp-block-paragraph\">A medium-sized company that builds and sells conservatories and patio roofs found a frightening report about itself on a business information portal. The portal had automatically retrieved data from the commercial register and incorrectly assigned an entry. <\/p>\n\n<p class=\"wp-block-paragraph\">The message stated that the company was to be deleted due to lack of assets. That was simply wrong. The notification belonged to another company with a similar name. An AI system had mixed up the data during automated processing.   <\/p>\n\n<p class=\"wp-block-paragraph\">The portal appeared in second place in searches for the company and was therefore particularly visible. Anyone who googled the company immediately saw that it was supposedly on the verge of insolvency. <\/p>\n\n<p class=\"wp-block-paragraph\">The company demanded the immediate deletion of the report and a declaration to cease and desist. The portal deleted the report immediately, but refused to sign the declaration. This led to a lawsuit.  <\/p>\n\n<h2 id=\"h-was-hat-das-gericht-entschieden\" class=\"wp-block-heading\">What did the court decide?<\/h2>\n\n<p class=\"wp-block-paragraph\">With  <a href=\"https:\/\/www.gesetze-rechtsprechung.sh.juris.de\/bssh\/document\/NJRE001589976\">Judgment of 29.02.2024 &#8211; Ref. 6 O 151\/23 <\/a>  the Kiel Regional Court ruled in favor of the company and condemned the portal operator.<\/p>\n\n<h3 id=\"h-der-betreiber-haftet-auch-ohne-eigenes-verschulden\" class=\"wp-block-heading\">The operator is liable &#8211; even if not at fault<\/h3>\n\n<p class=\"wp-block-paragraph\">The court classified the portal operator as a direct interferer. This means that anyone who uses an AI to process and publish company data is responsible for the result &#8211; regardless of whether they themselves were actively involved in the incorrect report. <\/p>\n\n<div class=\"wp-block-group v4-pattern-general-quote-box has-kpw-yellow-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<p class=\"wp-block-paragraph\">The defendant cannot claim that it was not involved in this automatic process because it deliberately used artificial intelligence to answer its users&#8217; search queries, which was inadequately programmed in cases such as this.<\/p>\n<\/blockquote>\n<\/div>\n\n<p class=\"wp-block-paragraph\">The key idea is that anyone who voluntarily activates an AI must accept responsibility for the results of this AI. This also applies if the AI was inadequately programmed and produces errors. <\/p>\n\n<h3 id=\"h-wer-inhalte-bundelt-macht-sie-sich-zu-eigen\" class=\"wp-block-heading\">Anyone who bundles content makes it their own.<\/h3>\n\n<p class=\"wp-block-paragraph\">The portal had pointed out in its terms of use that all information is obtained fully automatically and potentially incorrectly. The terms and conditions also contained a general disclaimer. <\/p>\n\n<p class=\"wp-block-paragraph\">The court did not accept either. The decisive factor was that the portal brings together mandatory publications from various registers, links them and presents them in a structured manner. In doing so, it assumes recognizable responsibility for the content of the information presented. The court referred to this as &#8220;attribution&#8221;.   <\/p>\n\r\n\r\n\r\n\r\n            <div id=\"content-cloner-block_7a3d18a7f9834026b0f3a4f590cd4d43\" class=\"wp-block-visual4-content-cloner alignfull\">\r\n            \n<div class=\"wp-block-cover alignfull is-light has-base-color has-text-color has-link-color wp-elements-2\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\"><video class=\"wp-block-cover__video-background intrinsic-ignore\" autoplay muted loop playsinline src=\"https:\/\/kpw.law\/wp-content\/uploads\/loop-1.mp4\" data-object-fit=\"cover\"><\/video><span aria-hidden=\"true\" class=\"wp-block-cover__background has-secondary-background-color has-background-dim-60 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8e83a95e wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-container-core-group-is-layout-a6a2a725 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull is-nowrap is-layout-flex wp-container-core-group-is-layout-f56f613f wp-block-group-is-layout-flex\">\n<h2 id=\"h-unwahre-ki-ergebnisse\" class=\"wp-block-heading has-medium-font-size\" style=\"font-style:italic;font-weight:500;letter-spacing:10%\">Inaccurate AI results?<\/h2>\n<\/div>\n\n\n\r\n<div id=\"multirow-headline-block_af1257917db423405d1c143b8d8df3ee\" class=\"wp-block-visual4-multirow-headline alignwide\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-huge-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">Here&#8217;s how to<\/p>\n\n\n\n<p class=\"has-text-align-left has-x-large-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:8%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">best respond to<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:13.4%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">false<\/p>\n\n\n\n<p class=\"has-text-align-left has-x-large-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:8%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">statements made <\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">by AI!<\/p>\n\n<\/div> \r\n<\/div><\/div>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Overviews and summaries generated by artificial intelligence often appear prominently at the top of search results and are perceived by users as reliable summaries.  <\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">If the statements contained therein are false or defamatory, the economic and reputational consequences can be significant. Several courts have ruled that providers are liable for false statements in such AI-generated representations. <\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Timely and professional advice, along with swift action, are crucial for addressing such legal violations.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);flex-basis:60%\">\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Preserve evidence immediately:<\/strong> AI responses can change at any time. What appears in an AI overview today may look different tomorrow or have disappeared entirely. Document the exact search query, date, and time; the complete AI response; a screenshot of the entire page; and the sources displayed along with their links. Without careful documentation, it will be nearly impossible to prove later what was actually displayed.   <\/li>\n\n\n\n<li><strong>Have a legal review conducted:<\/strong> Not every unfavorable or incomplete representation automatically gives rise to legally enforceable claims. A successful legal action always requires an actual violation of the law. Inaccurate or incomplete wording is not sufficient in individual cases. Have it reviewed to determine whether the AI statement is demonstrably false or misleading and infringes upon a protected legal right.   <\/li>\n\n\n\n<li><strong>Understanding Your Rights:<\/strong> False factual claims made by AI can give rise to claims for injunctive relief, removal, correction, and, where applicable, damages. Depending on the specific case, various legal grounds for claims may apply, including claims for infringement of a company\u2019s right to privacy, damage to creditworthiness, and claims under competition law pursuant to the UWG. In the case of natural persons, such as managing directors or freelancers, additional claims under personality rights and data protection law may also apply.  <\/li>\n\n\n\n<li><strong>Develop a Strategy:<\/strong> Sometimes an incorrect AI response is based on a flawed or outdated source. In such cases, it may make sense to address the source information first, as correcting the source data can influence the AI\u2019s response. In addition, depending on the circumstances, options include a cease and desist letter, a preliminary injunction, or a lawsuit. The appropriate strategy depends on the nature of the misrepresentation, the platform in question, and the extent of the damage, and should be developed with the assistance of a lawyer.   <\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div><\/div>\n        <\/div>\r\n    \r\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n<div class=\"wp-block-columns v4-pattern-text-copy-half-col is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Those affected by violations of personal rights or other violations based on incorrect AI results can assert claims against the portal operator who adopts these as their own. Standard disclaimers in terms of use are not sufficient.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For portal operators, this results in enormous risks and high duties of care when using <a href=\"https:\/\/kpw.law\/thema\/kunstliche-intelligenz-ki\/\" id=\"4555\">artificial intelligence<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--80)\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide v4-pattern-cta-box has-secondary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-0c8cea62 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-top v4-pattern-cta-box__columns is-layout-flex wp-container-core-columns-is-layout-71c143ff wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column is-layout-flow wp-container-core-column-is-layout-fb77afb0 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:0;flex-basis:60%\">\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-1931a79c wp-block-group-is-layout-constrained\">\r\n<div id=\"multirow-headline-block_af1257917db423405d1c143b8d8df3ee\" class=\"wp-block-visual4-multirow-headline alignwide\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-text-align-left has-huge-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">We are happy to<\/p>\n\n\n\n<p class=\"has-text-align-left has-x-large-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:8%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">advise you about<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">AI!<\/p>\n\n<\/div> \r\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9da75b5c wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\">\r\n\r\n<div class=\"wp-block-visual4-contact-modal__button\">\r\n            \r\n        <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n            \r\n\r\n<div class=\"wp-block-button v4-contact-modal-button is-style-fill\" style=\"font-style:normal;font-weight:600\" data-form-id=\"8\"><a class=\"wp-block-button__link has-contrast-color has-base-background-color has-text-color has-background has-link-color wp-element-button\">Contact form<\/a><\/div>\r\n\r\n        <\/div>\r\n        \r\n    <\/div>\n\n\n<div class=\"wp-block-buttons is-style-mobile-only is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-a768b15a wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow is-style-fill\"><a class=\"wp-block-button__link has-base-background-color has-background wp-element-button\" href=\"tel:4971141019030\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);font-style:normal;font-weight:600\">Call now!<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column v4-pattern-cta-box__columns-column--image is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-full v4-pattern-cta-box__columns-column__image\"><img decoding=\"async\" src=\"https:\/\/kpw.law\/wp-content\/themes\/kpw-law\/assets\/samples\/person-cropped.png\" alt=\"\" class=\"wp-image-23155\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>AI-generated false reports in the company portal: Anyone who uses AI results to disseminate company data is liable for errors.  <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4904],"tags":[5293,5726],"thema":[],"rechtsgebiet":[5012],"produkt":[],"class_list":["post-33293","post","type-post","status-publish","format-standard","hentry","category-general","tag-ai","tag-kuenstliche-intelligenz-en","rechtsgebiet-it-law"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Liability for incorrect AI results<\/title>\n<meta name=\"description\" content=\"AI-generated false reports in the company portal: Anyone who uses AI results to disseminate company data is liable for errors.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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