{"id":27783,"date":"2025-08-11T13:05:17","date_gmt":"2025-08-11T11:05:17","guid":{"rendered":"https:\/\/kpw.law\/?p=27783"},"modified":"2026-04-05T09:44:34","modified_gmt":"2026-04-05T07:44:34","slug":"risk-of-incorrect-revocation-instructions","status":"publish","type":"post","link":"https:\/\/kpw.law\/en\/risk-of-incorrect-revocation-instructions\/","title":{"rendered":"Risk of incorrect revocation instructions"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull v4-pattern-hero v4-pattern-hero--post is-style-background-blend is-style-arrow has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover alignfull is-light v4-pattern-hero__cover\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80);min-height:75vh;aspect-ratio:unset;\"><img data-dominant-color=\"5c9c1e\" data-has-transparency=\"false\" style=\"--dominant-color: #5c9c1e;\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" sizes=\"auto, 100vw\" class=\"wp-block-cover__image-background wp-image-27780 size-large not-transparent\" alt=\"Risiko fehlerhafter Widerrufsbelehrung, Wertersatz, Widerrufsrecht, E-Auto, Elektroauto, Rechtsanwalt, Onlinehandel, E-Commerce\" src=\"https:\/\/kpw.law\/wp-content\/uploads\/Risiko-fehlerhafter-Widerrufsbelehrung-1024x576.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/kpw.law\/wp-content\/uploads\/Risiko-fehlerhafter-Widerrufsbelehrung-1024x576.jpg 1024w, https:\/\/kpw.law\/wp-content\/uploads\/Risiko-fehlerhafter-Widerrufsbelehrung-300x169.jpg 300w, https:\/\/kpw.law\/wp-content\/uploads\/Risiko-fehlerhafter-Widerrufsbelehrung-768x432.jpg 768w, https:\/\/kpw.law\/wp-content\/uploads\/Risiko-fehlerhafter-Widerrufsbelehrung-1536x864.jpg 1536w, https:\/\/kpw.law\/wp-content\/uploads\/Risiko-fehlerhafter-Widerrufsbelehrung-2048x1152.jpg 2048w\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-base-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div style=\"height:5em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-1d4b5d69 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--80);padding-top:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-19e250f3 wp-block-group-is-layout-constrained\">\r\n<h1 id=\"multirow-headline-block_ad788261ecddfab8a7ff0a48f0d59f87\" class=\"wp-block-visual4-multirow-headline\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-gigantic-font-size\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">Risk<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:15%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">Faulty<\/p>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color has-huge-font-size wp-elements-db20c020fde0c8dd7e5b5b00357b3a66\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\"><span class=\"v4-marker-highlight-background\">withdrawal instructions.<\/span><\/p>\n\n<\/div> \r\n<\/h1>\n\n\n<div class=\"wp-block-group has-small-font-size is-nowrap is-layout-flex wp-container-core-group-is-layout-76c96157 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0;padding-top:0;padding-bottom:0;font-style:italic;font-weight:300;text-transform:uppercase\"><div style=\"font-style:italic;font-weight:300;text-transform:uppercase;\" class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2025-08-11T13:05:17+02:00\">11. August 2025<\/time><\/div>\n\n\n<p>from<\/p>\n\n\n<div style=\"font-style:italic;font-weight:600;\" class=\"wp-block-post-author-name\">Clemens Pfitzer<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c93ec0be wp-block-group-is-layout-constrained\">\n<p><strong>What are the consequences of incorrect withdrawal instructions? A decision by the Higher Regional Court of Stuttgart shows why incorrect withdrawal instructions can be expensive for retailers. <\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-e-auto-kauf-mit-widerrufsrecht\">E-car purchase with right of recall<\/h2>\n\n<p>A customer purchased an electric car worth around \u20ac65,000 via the car manufacturer&#8217;s online store. The contract was therefore concluded by way of <a href=\"https:\/\/kpw.law\/topics\/was-bedeutet-fernabsatz\/\">distance selling <\/a>. Almost a year after the vehicle was delivered, the customer withdrew from the contract. The car manufacturer rejected the withdrawal and refused to take back the vehicle and refund the purchase price. The customer then sued for rescission of the purchase contract and reimbursement of the purchase price.    <\/p>\n\n<p>The car manufacturer argued that the withdrawal was late. The customer, on the other hand, considered the revocation instructions to be incorrect, which meant that the revocation period had never started. The case ultimately ended up before the Higher Regional Court of Stuttgart.  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-olg-stuttgart-zum-widerrufsrecht\">OLG Stuttgart on the right of withdrawal<\/h2>\n\n<p>The OLG Stuttgart (<a href=\"https:\/\/www.landesrecht-bw.de\/bsbw\/document\/NJRE001605413\">Judgment of 08.04.2025 &#8211; Ref. 6 U 126\/24 <\/a>) largely ruled in favor of the customer and found that the car manufacturer&#8217;s cancellation policy was defective in several respects.<\/p>\n\n<p>The court initially objected to the incorrect, abstract instruction. The withdrawal policy began with a conditional sentence (&#8220;If you are a consumer&#8230;&#8221;) and only informed the customer about the abstract legal requirements of the right of withdrawal. However, it did not specifically inform the customer that he was entitled to a right of withdrawal in his particular case. According to the court, it is unreasonable for a legally inexperienced consumer to check the legal terms themselves and apply them to their case. Proper information must be comprehensive, unambiguous and clear.    <\/p>\n\n<p>In addition, the car manufacturer&#8217;s instructions contained incorrect information on the return costs. The instruction that the customer must bear the direct costs of returning the goods is only correct if the company has previously provided information about the amount of these costs. As there was no information about the amount of the costs, the information was incorrect and therefore a further defect in the instructions.  <\/p>\n\n<p>Particularly significant is the finding of the Higher Regional Court of Stuttgart that the car manufacturer is not entitled to compensation for the use of the vehicle by the customer due to the incorrect instruction. Such a claim presupposes that the customer was properly informed about his right of withdrawal. As the instruction was incorrect, the claim for compensation for lost value does not apply in full, even if the customer has used the vehicle up to the point of withdrawal. This legal opinion was also confirmed in a parallel ruling by the Federal Court of Justice.   <\/p>\n\n<div class=\"wp-block-group v4-pattern-general-quote-box has-kpw-green-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<p>If the entrepreneur&#8217;s revocation instruction suffers from defects that prevent the revocation period from running, this also prevents the entrepreneur from claiming compensation.<\/p>\n<\/blockquote>\n<\/div>\n\n<p>What is interesting, however, is the court&#8217;s finding regarding use after the revocation. The OLG Stuttgart found that the customer is obliged to compensate the car manufacturer for the use of the vehicle after the revocation. Although the claim for compensation for lost value does not apply, the customer infringes his duty of care if he continues to use the goods after the declaration of revocation. The court judged the customer&#8217;s conduct to be intentional and thus justified the liability for damages.   <\/p>\n\n<h2 class=\"wp-block-heading\">General consequences for companies<\/h2>\n\n<p>This ruling underlines how important it is for companies to use correct withdrawal instructions and to have the withdrawal instructions used carefully checked. The use of incomplete or misleading instructions can entail far-reaching financial risks. <\/p>\n\n<p>Incorrect withdrawal instructions have far-reaching legal and financial consequences for companies. First of all, inadequate instructions mean that the statutory withdrawal period of 14 days does not start at all. The right of withdrawal then only expires twelve months and 14 days after receipt of the goods. This gives customers, who may have been satisfied with the goods for a long time, an unexpectedly long right of withdrawal and can lead to unpleasant surprises for companies.   <\/p>\n\n<p>Furthermore, in the event of incorrect instructions, the company loses any claim to compensation for the use or reduction in value of the goods that occurred before the withdrawal. In the case of high-priced products, as in this case, this loss of the right to compensation can mean considerable financial losses for the company. <\/p>\n\n<p>In addition, high costs are incurred when the contract is reversed. In the event of withdrawal, companies not only have to repay the full purchase price, but may also have to bear the return shipping costs if they have not correctly informed the customer about the obligation to bear the costs. This combination of extended deadlines, lost claims for compensation for lost value and additional cost risks makes it clear how important it is for companies involved in distance selling to provide legally sound withdrawal instructions.  <\/p>\n\n<p>Other courts have also ruled similarly and confirmed the strict line in the assessment of withdrawal notices. This shows that this is now established case law and not an outlier in individual cases.   <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-fazit\">Conclusion<\/h2>\n\n<div class=\"wp-block-columns v4-pattern-text-copy-half-col is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>The ruling of the Higher Regional Court of Stuttgart is a clear signal to all companies in <a href=\"https:\/\/kpw.law\/rechtsgebiet\/e-commerce\/\">e-commerce<\/a>.  <\/p>\n\n\n\n<p>Incorrect revocation instructions can be expensive and ultimately lead to the entrepreneur being left completely empty-handed for services rendered. It is therefore essential for every company to ensure that the withdrawal policy fully complies with the legal requirements. Those who skimp here risk high financial losses in the end.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--80)\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide v4-pattern-cta-box has-secondary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a7c0d175 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-top v4-pattern-cta-box__columns is-layout-flex wp-container-core-columns-is-layout-ec2e7a44 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column is-layout-flow wp-container-core-column-is-layout-bce6ca70 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:0;flex-basis:60%\">\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-5c12a1d1 wp-block-group-is-layout-constrained\">\r\n<div id=\"multirow-headline-block_544eef0d0396cc522efec0897a089211\" class=\"wp-block-visual4-multirow-headline alignwide\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-text-align-left has-huge-font-size\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">We are happy to<\/p>\n\n\n\n<p class=\"has-text-align-left has-x-large-font-size\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:8%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">advise you about<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">E-Commerce!<\/p>\n\n<\/div> \r\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-5c3c14bb wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\">\r\n\r\n<div class=\"wp-block-visual4-contact-modal__button\">\r\n            \r\n        <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n            \r\n\r\n<div class=\"wp-block-button v4-contact-modal-button is-style-fill\" style=\"font-style:normal;font-weight:600\" data-form-id=\"8\"><a class=\"wp-block-button__link has-contrast-color has-base-background-color has-text-color has-background has-link-color wp-element-button\">Contact form<\/a><\/div>\r\n\r\n        <\/div>\r\n        \r\n    <\/div>\n\n\n<div class=\"wp-block-buttons is-style-mobile-only is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow is-style-fill\"><a class=\"wp-block-button__link has-base-background-color has-background wp-element-button\" href=\"tel:4971141019030\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);font-style:normal;font-weight:600\">Call now!<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column v4-pattern-cta-box__columns-column--image is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-full v4-pattern-cta-box__columns-column__image\"><img decoding=\"async\" src=\"https:\/\/kpw.law\/wp-content\/themes\/kpw-law\/assets\/samples\/person-cropped.png\" alt=\"\" class=\"wp-image-23155\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A recent decision by the Higher Regional Court of Stuttgart shows the harsh consequences of incorrect withdrawal instructions in e-commerce.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4904],"tags":[5441,5653,5652,5654,5442],"thema":[],"rechtsgebiet":[4987,5013],"produkt":[],"class_list":["post-27783","post","type-post","status-publish","format-standard","hentry","category-general","tag-cancellation-policy","tag-distance-contract","tag-distance-selling","tag-distance-selling-law","tag-right-of-withdrawal","rechtsgebiet-competition-law","rechtsgebiet-e-commerce-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Risk of incorrect withdrawal instructions in distance selling<\/title>\n<meta name=\"description\" content=\"A recent decision by the Higher Regional Court of Stuttgart 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