{"id":25744,"date":"2022-07-18T12:21:31","date_gmt":"2022-07-18T10:21:31","guid":{"rendered":"https:\/\/kpw-relaunch.wp1.visual4.com\/conclusion-of-contract-by-shipping-the-goods-ineffective\/"},"modified":"2026-04-04T19:22:06","modified_gmt":"2026-04-04T17:22:06","slug":"conclusion-of-contract-by-shipping-the-goods-ineffective","status":"publish","type":"post","link":"https:\/\/kpw.law\/en\/conclusion-of-contract-by-shipping-the-goods-ineffective\/","title":{"rendered":"Conclusion of contract by shipping the goods ineffective"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull v4-pattern-hero v4-pattern-hero--post is-style-background-blend is-style-arrow has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover alignfull is-light v4-pattern-hero__cover\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80);min-height:75vh;aspect-ratio:unset;\"><img data-dominant-color=\"eeb411\" data-has-transparency=\"false\" style=\"--dominant-color: #eeb411;\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" sizes=\"auto, 100vw\" class=\"wp-block-cover__image-background wp-image-28692 size-large not-transparent\" alt=\"Vertragsschluss durch Versand der Ware in AGB zul\u00e4ssig?, AGB-Recht, Rechtsanwalt, E-Commerce\" src=\"https:\/\/kpw.law\/wp-content\/uploads\/Vertragsschluss-durch-Versand-der-Ware-unwirksam-1024x576.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/kpw.law\/wp-content\/uploads\/Vertragsschluss-durch-Versand-der-Ware-unwirksam-1024x576.jpg 1024w, https:\/\/kpw.law\/wp-content\/uploads\/Vertragsschluss-durch-Versand-der-Ware-unwirksam-300x169.jpg 300w, https:\/\/kpw.law\/wp-content\/uploads\/Vertragsschluss-durch-Versand-der-Ware-unwirksam-768x432.jpg 768w, https:\/\/kpw.law\/wp-content\/uploads\/Vertragsschluss-durch-Versand-der-Ware-unwirksam-1536x864.jpg 1536w, https:\/\/kpw.law\/wp-content\/uploads\/Vertragsschluss-durch-Versand-der-Ware-unwirksam-2048x1152.jpg 2048w\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-base-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div style=\"height:5em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-1d4b5d69 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--80);padding-top:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-19e250f3 wp-block-group-is-layout-constrained\">\r\n<h1 id=\"multirow-headline-block_58020bbbe20f2d1a4e9c659a6d74489e\" class=\"wp-block-visual4-multirow-headline\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-size:clamp(3.037rem, 3.037rem + ((1vw - 0.2rem) * 4.938), 6rem);font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">Conclusion of contract<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:15%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">through<\/p>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color has-gigantic-font-size wp-elements-7d622973f50d0427af153d19fac2615f\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\"><span class=\"v4-marker-highlight-background\">Shipping?<\/span><\/p>\n\n<\/div> \r\n<\/h1>\n\n\n<div class=\"wp-block-group has-small-font-size is-nowrap is-layout-flex wp-container-core-group-is-layout-76c96157 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0;padding-top:0;padding-bottom:0;font-style:italic;font-weight:300;text-transform:uppercase\"><div style=\"font-style:italic;font-weight:300;text-transform:uppercase;\" class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2022-07-18T12:21:31+02:00\">18. July 2022<\/time><\/div>\n\n\n<p>from<\/p>\n\n\n<div style=\"font-style:italic;font-weight:600;\" class=\"wp-block-post-author-name\">Clemens Pfitzer<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c93ec0be wp-block-group-is-layout-constrained\">\n<p><strong>Many online retailers use GTC clauses that provide for the conclusion of a contract by shipping the goods. But is such a clause even effective? And how quickly must an order confirmation be sent?    <\/strong>The Munich Regional Court has taken a close look at these issues.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-worum-geht-s\">What is it all about?<\/h2>\n\n<p>A consumer ordered a games console for \u20ac499.99 from an <a href=\"https:\/\/kpw.law\/rechtsgebiet\/e-commerce\/\">online store<\/a> for consumer electronics. The store&#8217;s retailer used a GTC clause which states: <\/p>\n\n<div class=\"wp-block-group v4-pattern-general-quote-box has-kpw-orange-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<p>A contract is only concluded when &#8230; declares its acceptance, which is sent in a separate e-mail (order confirmation or dispatch confirmation), but at the latest when the order is dispatched.<\/p>\n<\/blockquote>\n<\/div>\n\n<p>Moreover, the consumer only received the order confirmation after five days.<\/p>\n\n<p>A consumer protection association sued the online retailer for injunctive relief due to the use of the GTC clause and the breach of the obligation to send an order confirmation immediately.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-agb-klausel-zu-vertragsschluss-durch-versand-der-ware-unwirksam\">GTC clause on conclusion of contract by shipping the goods invalid<br \/><\/h2>\n\n<p>In its <a href=\"https:\/\/www.gesetze-bayern.de\/Content\/Document\/Y-300-Z-GRURRS-B-2022-N-4058\" target=\"_blank\" rel=\"noopener\">judgment of 15.02.2022 &#8211; 33 O 4638\/21<\/a>, the Regional Court of Munich I declared the online retailer&#8217;s contested GTC clause on the conclusion of the contract by shipping the goods to be unlawful.<\/p>\n\n<p>According to the judges, a waiver of access upon conclusion of the contract by shipping the goods constitutes an unreasonable disadvantage for the buyer. A disadvantage is considered unreasonable if the retailer attempts to abusively assert its own interests at the expense of its contractual partner by unilaterally drafting the contract without sufficiently taking the latter&#8217;s interests into account. <\/p>\n\n<p>Concluding the contract &#8220;at the latest when the goods are dispatched&#8221;, as the retailer has stipulated in its GTC, would mean that the buyer would not have precise knowledge of the exact time at which the contract was concluded. However, this knowledge is particularly important for the consumer when shopping online, as the consumer must know when a contract is concluded. This also applies against the background of the statutory right of withdrawal.  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-verspatete-bestellbestatigung\">Delayed order confirmation<\/h2>\n\n<p>The late dispatch of the order confirmation was also the retailer&#8217;s undoing. Online retailers must confirm receipt of the order to consumers electronically without delay. <\/p>\n\n<p>In the opinion of the court, this requirement is in any case fulfilled if the electronic confirmation of receipt is received by the consumer a few hours after the order, or in the case of orders in the late evening hours on the next day during the trader&#8217;s normal business hours.<\/p>\n\n<p>In the case of the online retailer, however, it only sent the order confirmation to the consumer after five days, which was far too late. Even an increased order volume does not release the retailer from this obligation. Rather, the retailer would have to take reasonable precautions for such cases, such as booking additional server capacity.  <\/p>\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n<div class=\"wp-block-columns v4-pattern-text-copy-half-col is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Online retailers should check whether they use clauses in their GTCs to conclude contracts by shipping the goods and have them revised immediately.<\/p>\n\n\n\n<p>Online retailers should also organize their processes and capacities in such a way that an order confirmation is sent immediately.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--80)\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide v4-pattern-cta-box has-secondary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a7c0d175 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-top v4-pattern-cta-box__columns is-layout-flex wp-container-core-columns-is-layout-ec2e7a44 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column is-layout-flow wp-container-core-column-is-layout-bce6ca70 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:0;flex-basis:60%\">\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-5c12a1d1 wp-block-group-is-layout-constrained\">\r\n<div id=\"multirow-headline-block_730b07893321e6aa208c5014e4a160e3\" class=\"wp-block-visual4-multirow-headline alignwide\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-text-align-left has-huge-font-size\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">We are happy to<\/p>\n\n\n\n<p class=\"has-text-align-left has-x-large-font-size\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:8%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">advise you about<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">GTC law!<\/p>\n\n<\/div> \r\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-5c3c14bb wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\">\r\n\r\n<div class=\"wp-block-visual4-contact-modal__button\">\r\n            \r\n        <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n            \r\n\r\n<div class=\"wp-block-button v4-contact-modal-button is-style-fill\" style=\"font-style:normal;font-weight:600\" data-form-id=\"8\"><a class=\"wp-block-button__link has-contrast-color has-base-background-color has-text-color has-background has-link-color wp-element-button\">Contact form<\/a><\/div>\r\n\r\n        <\/div>\r\n        \r\n    <\/div>\n\n\n<div class=\"wp-block-buttons is-style-mobile-only is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow is-style-fill\"><a class=\"wp-block-button__link has-base-background-color has-background wp-element-button\" href=\"tel:4971141019030\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);font-style:normal;font-weight:600\">Call now!<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column v4-pattern-cta-box__columns-column--image is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-full v4-pattern-cta-box__columns-column__image\"><img decoding=\"async\" src=\"https:\/\/kpw.law\/wp-content\/themes\/kpw-law\/assets\/samples\/person-cropped.png\" alt=\"\" class=\"wp-image-23155\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Is a GTC clause &#8220;Conclusion of contract by shipping of the goods&#8221; permissible? When must an order confirmation be sent in the online store? <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-post","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4904],"tags":[5354,5349,5344,5129,5355,5345,5351,5346,5350,5353,5352,5347,5348,5356],"thema":[4926,4929],"rechtsgebiet":[4987,5013],"produkt":[5009,5008,4934,4981,5007,5006,4912,4982],"class_list":["post-25744","post","type-post","status-publish","format-standard","hentry","category-general","tag-conclusion-of-contract","tag-consumer-contract","tag-consumers","tag-e-commerce-en","tag-goods","tag-gtc","tag-gtc-clause","tag-online-store","tag-online-trading","tag-order","tag-order-confirmation","tag-purchase-contract","tag-shipping","tag-waiver-of-access","thema-amazon-en","thema-ebay-en","rechtsgebiet-competition-law","rechtsgebiet-e-commerce-en","produkt-advice-amazon","produkt-advice-ebay","produkt-consulting-online-trading-platforms","produkt-defense-against-warning-letter-under-competition-law","produkt-e-commerce-consulting","produkt-general-terms-and-conditions-contract-texts-e-commerce","produkt-online-advertising-consulting","produkt-prosecution-of-infringement-of-competition-law"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Conclusion of contract by dispatch of goods permissible in GTC?<\/title>\n<meta name=\"description\" content=\"Is a GTC clause &quot;Conclusion of contract by dispatch of the goods&quot; permissible? 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