{"id":25655,"date":"2023-12-09T16:46:10","date_gmt":"2023-12-09T14:46:10","guid":{"rendered":"https:\/\/kpw-relaunch.wp1.visual4.com\/are-only-attorneys-allowed-to-complain-about-negative-reviews\/"},"modified":"2026-04-24T13:40:12","modified_gmt":"2026-04-24T11:40:12","slug":"are-only-attorneys-allowed-to-complain-about-negative-reviews","status":"publish","type":"post","link":"https:\/\/kpw.law\/en\/are-only-attorneys-allowed-to-complain-about-negative-reviews\/","title":{"rendered":"Are only attorneys allowed to complain about negative reviews?"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull v4-pattern-hero v4-pattern-hero--post is-style-arrow has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover alignfull is-light v4-pattern-hero__cover\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80);min-height:75vh;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-base-background-color has-background-dim-0 has-background-dim\"><\/span><img data-dominant-color=\"1fa38f\" data-has-transparency=\"false\" decoding=\"async\" sizes=\"100vw\" class=\"wp-block-cover__image-background wp-image-23531 not-transparent\" alt=\"D\u00fcrfen nur Rechtsanw\u00e4lte negative Bewertungen beanstanden? Oder d\u00fcrfen dies auch Onlineanbieter ohne Anwaltszulassung? Rechtsanwalt, Wettbewerbsrecht\" src=\"https:\/\/kpw.law\/wp-content\/uploads\/negative-Bewertung.jpg\" style=\"--dominant-color: #1fa38f; object-position:0% 100%\" data-object-fit=\"cover\" data-object-position=\"0% 100%\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div style=\"height:5em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-1d4b5d69 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--80);padding-top:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-19e250f3 wp-block-group-is-layout-constrained\">\r\n<h1 id=\"multirow-headline-block_7cd511c67b039a966bb72bc2da1902b4\" class=\"wp-block-visual4-multirow-headline\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-gigantic-font-size\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">Who may<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:15%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\"><span class=\"v4-marker-highlight-background\">Reviews<\/span><\/p>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color has-gigantic-font-size wp-elements-c39256e0d6772dd07872d186d785acc2\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">object?<\/p>\n\n<\/div> \r\n<\/h1>\n\n\n<div class=\"wp-block-group has-small-font-size is-nowrap is-layout-flex wp-container-core-group-is-layout-76c96157 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0;padding-top:0;padding-bottom:0;font-style:italic;font-weight:300;text-transform:uppercase\"><div style=\"font-style:italic;font-weight:300;text-transform:uppercase;\" class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2023-12-09T16:46:10+02:00\">9. December 2023<\/time><\/div>\n\n\n<p>from<\/p>\n\n\n<div style=\"font-style:italic;font-weight:600;\" class=\"wp-block-post-author-name\">Clemens Pfitzer<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c93ec0be wp-block-group-is-layout-constrained\">\n<p><strong>Are only attorneys allowed to complain about negative reviews?  <\/strong>Or are online providers without a license to practice law also allowed to do this?<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Complaint about negative ratings<\/h2>\n\n<p>Negative reviews on the internet are not only annoying for many companies, but also have serious economic consequences. This applies in particular to unlawful reviews, which is why companies would like to have them removed. In addition to attorneys, online services also offer the service of having unjustified reviews removed. But are you allowed to do this?     <\/p>\n\n<h2 class=\"wp-block-heading\">The case<\/h2>\n\n<p>An online provider offered a service for deleting online reviews. The provider proceeded as follows: <\/p>\n\n<p>If customers wanted to have reviews deleted, the provider first checked whether the customer had already written their own response to the reviews in question. If so, the customer was asked to delete it, otherwise no action would be taken. <\/p>\n\n<p>Subsequently, the online provider objected to the illegality of internet reviews for its client using standard texts in which a customer relationship between the reviewing user and the reviewed company was denied across the board.<\/p>\n\n<p>The online provider did not check whether or not there was actually any customer contact. The online provider or its managing director is not licensed as an attorney. <\/p>\n\n<p>A lawyer saw this as a legal service requiring a license, which is only permitted for attorneys. Complaining about unlawful reviews always requires a legal examination in each individual case and is therefore a legal service requiring a license under the RDG, which the provider does not have. The online provider&#8217;s offer was therefore anti-competitive.  <\/p>\n\n<h2 class=\"wp-block-heading\">Decision of the Higher Regional Court of Hamburg on the offer to object to negative reviews<\/h2>\n\n<p>After the Hamburg Regional Court had refused to issue a temporary injunction against the online provider, the Hamburg Higher Regional Court<a href=\"https:\/\/www.landesrecht-hamburg.de\/bsha\/document\/JURE230059393\">(judgment of 23.11.2023 &#8211; Ref. <\/a><a href=\"https:\/\/www.landesrecht-hamburg.de\/bsha\/document\/NJRE001558273\" target=\"_blank\" rel=\"noreferrer noopener\">5 U 25\/23<\/a>) ruled in favor of the attorney and prohibited the online provider&#8217;s offer.<\/p>\n\n<p>The online provider&#8217;s offer is a legal service requiring a license, which the online provider is not authorized to provide.<\/p>\n\n<p>A legal service requiring a license under the RDG is any activity in specific third-party matters as soon as it requires a legal examination of the individual case. This includes any concrete subsumption of a matter under the relevant legal provisions that goes beyond a merely schematic application of legal norms without further legal examination. Whether the legal issues involved are simple or difficult is irrelevant.  <\/p>\n\n<p>The question of the necessity of a legal examination depends on the public opinion or the recognizable expectation of the person seeking justice.<\/p>\n\n<div class=\"wp-block-group v4-pattern-general-quote-box has-kpw-yellow-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<p>The determination of whether an infringing rating exists regularly requires a case-by-case examination and an in-depth legal examination; the same applies to the preparation of a letter of complaint addressed to the platform operator. A selection of the complaint texts is also a legal service. <\/p>\n<\/blockquote>\n<\/div>\n\n<p>It does not matter that the online provider objected to the reviews without actually checking them, as a legal examination of the individual case would be necessary, at least objectively.<\/p>\n\n<p>The use of the texts to complain about third-party customer reviews objectively already constitutes the provision of legal services requiring authorization, as the online provider is thereby acting in a legal capacity for the individual customer, at least vis-\u00e0-vis the respective portal operator. After all, claims are made on a case-by-case basis. <\/p>\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n<div class=\"wp-block-columns v4-pattern-text-copy-half-col is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>According to the Hamburg higher regional court judges, online service providers that offer the objection of online reviews require a license in accordance with the RDG. The authorization requirement is intended to ensure an appropriate level of quality for those seeking legal advice. This can be criticized, but online services and LegalTechs currently have to comply with these requirements.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--80)\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide v4-pattern-cta-box has-secondary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a7c0d175 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-top v4-pattern-cta-box__columns is-layout-flex wp-container-core-columns-is-layout-ec2e7a44 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column is-layout-flow wp-container-core-column-is-layout-bce6ca70 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:0;flex-basis:60%\">\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-5c12a1d1 wp-block-group-is-layout-constrained\">\r\n<div id=\"multirow-headline-block_593b656d08418cf4414e7d73d862c077\" class=\"wp-block-visual4-multirow-headline alignwide\">\r\n    <div class=\"wp-block-visual4-multirow-headline\">\n\n<p class=\"has-text-align-left has-huge-font-size\" style=\"margin-top:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:1;text-transform:uppercase\">We advise<\/p>\n\n\n\n<p class=\"has-text-align-left has-x-large-font-size\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:8%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">You are welcome to<\/p>\n\n\n\n<p class=\"has-text-align-left has-huge-font-size\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0%;padding-top:0;padding-bottom:0;font-style:normal;font-weight:1000;line-height:0.9;text-transform:uppercase\">Topic!<\/p>\n\n<\/div> \r\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-5c3c14bb wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\">\r\n\r\n<div class=\"wp-block-visual4-contact-modal__button\">\r\n            \r\n        <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n            \r\n\r\n<div class=\"wp-block-button v4-contact-modal-button is-style-fill\" style=\"font-style:normal;font-weight:600\" data-form-id=\"8\"><a class=\"wp-block-button__link has-contrast-color has-base-background-color has-text-color has-background has-link-color wp-element-button\">Contact us now!<\/a><\/div>\r\n\r\n        <\/div>\r\n        \r\n    <\/div>\n\n\n<div class=\"wp-block-buttons is-style-mobile-only is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow is-style-fill\" style=\"font-style:normal;font-weight:600\"><a class=\"wp-block-button__link has-base-background-color has-background wp-element-button\" href=\"tel:4971141019030\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">Call now!<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top v4-pattern-cta-box__columns-column v4-pattern-cta-box__columns-column--image is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-full v4-pattern-cta-box__columns-column__image\"><img decoding=\"async\" src=\"https:\/\/kpw.law\/wp-content\/themes\/kpw-law\/assets\/samples\/person-cropped.png\" alt=\"\" class=\"wp-image-23155\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Are only attorneys allowed to complain about negative reviews? Or are online providers without a license to practice law also allowed to do so? <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4904],"tags":[5275,5273,5277],"thema":[4926,4929,4925,4997],"rechtsgebiet":[4987,5013],"produkt":[4981,4982,5278],"class_list":["post-25655","post","type-post","status-publish","format-standard","hentry","category-general","tag-legal-services","tag-rating","tag-reviews","thema-amazon-en","thema-ebay-en","thema-google-en","thema-ratings-and-rating-portals","rechtsgebiet-competition-law","rechtsgebiet-e-commerce-en","produkt-defense-against-warning-letter-under-competition-law","produkt-prosecution-of-infringement-of-competition-law","produkt-prosecution-of-violations-of-personal-rights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Are only attorneys allowed to complain about negative reviews?<\/title>\n<meta name=\"description\" content=\"Who can complain about negative reviews on the internet? 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